- 01THE PROBLEMAn environment that grew without an operational foundation, an understaffed internal team, or a previous provider that did not deliver.
- 02WHO IT IS FOROrganizations with servers, networks and cloud that need continuous operations, with or without their own IT team.
- 03INTENDED OUTCOMEAn available, documented and recoverable environment, with a predictable routine and indicators that support decisions.
FOR DECISION MAKERS
What changes for decision makers.
- FOR THECEOBusiness continuity“Every outage turns into overtime and lost sales.”Operations run every day, and decisions arrive backed by data, not urgency.
- FOR THECFOPredictable cost“Building and keeping an in-house team takes months and weighs on cash flow.”Managed service or project, as contracted, without hiring a team for it.
- FOR THECTOA team free to move forward“The internal team spends its days firefighting.”Support, tickets and help desk with ness.; your team focuses on what moves the business forward.
- FOR THECISOAn environment under control“Access without an owner and changes without a record.”Named, reviewed access, changes only with a record and approval, and a trail of everything that was done.
WHAT OPERATIONS COVER
The whole environment under one operation.
We take over the environment as it is today, with the tools you already have, and organize operations around it.
Scroll sideways to see the whole diagram
- Servers
- Physical and virtual
- Networks
- LAN, Wi-Fi and links
- Cloud
- IaaS and SaaS
- Backup
- Routines and restore tests
- Workstations
- And mobile devices
VISIBILITY
Real-time visibility.
No waiting for the end of the month: dashboards show availability, tickets and changes as they happen. With ness.OS, inventory, alerts, projects and indicators sit in a single panel.
HOW WE COME IN
From transition to routine.
Changing providers or the departure of the internal team is the most fragile moment. That is why onboarding has stages.
- STAGE 01AssessmentWhat exists, who uses it and what is critical?
- STAGE 02TransitionAccess, documents and contacts handed over with records.
- STAGE 03StabilizationWhat is urgent is handled first.
- STAGE 04RoutineMonitoring, tickets and changes on a cadence.
- STAGE 05ImprovementImprovements proposed based on the data.
WHAT GOES IN THE CONTRACT
Clear operating rules.
Every point that usually causes friction is defined before we start.
- COVERAGEHours and response timesDefined by asset criticality.
- CHANGESNothing changes without a recordRequester, approval and window for every change.
- ACCESSCredentials under controlNamed accounts, reviewed and revoked at the end of the contract.
- THIRD PARTIESCoordinated suppliersTickets with third parties opened and tracked by NESS.
- INTERNAL TEAMRoles in writingWhat belongs to NESS and what belongs to your team.
- EXITTransition backDocumentation and access returned if the contract ends.
WHAT SETS US APART
Why ness.
- 01Since 199135 years supporting environments that cannot stop, including distributed and international ones.
- 02Agreed service levelsResponse times set by the criticality of each asset, in the contract, and tracked on the dashboard.
- 03Help desk includedUsers have someone to turn to, and each ticket enters the same operation that runs the infrastructure.
- 04Alongside your teamRoles in writing: what belongs to ness. and what belongs to your team. Third parties work under coordination and record.
- 05The tools you already haveWe take over the environment as it is. No need to replace everything to get started.
- 06Scales with your environmentFrom the office to distributed operations, the same operation grows with the company.
HOW IT WORKS
Stages of the work.
- 01Assessment of the environment and service level agreements
- 02Operations transition with documentation
- 03Monitoring, support and planned changes
- 04Periodic reports and capacity review
SCOPE
What is included.
Included3✓Monitoring and support of the contracted scope✓Ticket and change management✓Environment documentation
Subject to contract3○Coverage hours and response times○Assets and locations included○Improvement projects
PEOPLE, TOOLS AND THIRD PARTIES
How we work with what you already have.
We work with the tools the client already has and alongside the internal team, with roles defined in the contract. Third parties come in under coordination and with records.
- 01Your teamKeeps ownership of priorities and decisions. Approves changes and authorizes access; day-to-day support comes off its shoulders.strategy, priorities, approval
- 02The tools you already haveMonitoring, ticketing, backup and cloud you already pay for stay in use. We propose a switch only when the data shows a gain.nothing is replaced to get started
- 03Third partiesCarriers, manufacturers and other suppliers stay under your contracts; ness. opens, tracks and follows up on the tickets.coordination and record
| Activity | ness. | Your team | Third parties |
|---|---|---|---|
| Monitoring and support | executes | — | — |
| User help desk | executes | supports | — |
| Changes to the environment | executes | approves | — |
| Access and credentials | executes | approves | — |
| Suppliers and carriers | coordinates | — | executes |
| Priorities and evolution | supports | executes | — |
HOW TO ENGAGE
Two models, as set in the contract.
- MODEL 01Managed serviceA recurring monthly fee to operate and support the environment, with scope and service levels in the contract.
- MODEL 02Execution projectFixed scope to survey, organize or migrate the environment, with a defined deliverable.
WHO TRUSTS ness.
- Aluparenergy
- Leite, Tosto e Barros Advogadoslegal
- São Paulo Futebol Clubesports
- Ionic Healthhealthcare
- Target Tradinglogistics
- Comercial Esperançawholesale and retail
- TCEenergy
- Manesco Advogadoslegal
- Numen ITtechnology
- Grupo RZKreal estate and agribusiness
- La Virgenenergy
- Unimed Salto/Ituhealthcare
- Cavanprecast concrete
- Siqueira Castro Advogadoslegal
- Nova Energiaenergy
- VCI Vanguardapparel
- Artesano Urbanismourban development
- Infinity Safesecurity
- TNEenergy
- TBEenergy
- Zanoide & Braun Sociedade de Advogadoslegal
- João Daniel Rassi Advogadoslegal
- Aramisfashion retail
FREQUENTLY ASKED QUESTIONS
What people usually ask us.
We already have an IT team. Does this make sense?
Yes. We work alongside them, with roles in writing: ness. takes on the support defined in the contract and your team keeps what is strategic.
Do you replace our tools?
No. We take over the environment with the tools you already have and propose changes based on data.
How do I follow what is being done?
In real time, on the dashboards. With ness.OS, all in a single panel.
What is the service level?
Defined in the contract, by the criticality of each asset, and tracked on the dashboard.
What if we want to end the contract?
Exit is planned: documentation and access are handed back, with a transition to your team or to whoever you choose.