invisible when everything works. present when it matters most

$ chat --channel #diretoria

• ceo We opened two branches this year. Did IT keep up?
• cio We're at the limit. Three people for 400 users.
• cfo Hiring more people takes six months.
• ceo And until then?
• cio Until then, every outage means overtime and lost sales.
• cfo Isn't there someone who can take over operations without us building a team?
• cio NESS. They operate alongside our team.

→ SUGGESTION n.infraops.

$ chat --channel dm

• cfo Did the ERP go down again yesterday?
• cio Two hours. Unpatched server.
• cfo Who handles that?
• cio Right now, no one full time.
• cfo We need to fix this before the closing.
• cio I'll bring in NESS to operate the infrastructure.

→ SUGGESTION n.infraops.

$ chat --channel #comite-riscos

• ceo The cyber insurer asked for evidence of monitoring.
• cio The tools are installed.
• jurídico Installing isn't monitoring. Who watches the alerts?
• cio Outside business hours, no one.
• ceo So the risk stays open at night and on weekends.
• cio NESS monitors and escalates according to the playbook and the coverage we contract.

→ SUGGESTION n.secops.

$ chat --channel #diretoria

• ceo A competitor was breached last week.
• ceo Are we exposed?
• cio I can't say for sure. And that's the problem.
• cfo How much does it cost to find out?
• cio Far less than building our own monitoring center.

→ SUGGESTION n.secops.

$ chat --channel #produto

• cmo The new sales channel depends on a change to the system.
• cio Estimate: four months.
• ceo Four months for a form?
• cio The system is fifteen years old and the person who knew it has left.
• ceo We can't be held hostage by one person.
• cio NESS documents the architecture and evolves the system with us.

→ SUGGESTION n.devarch.

$ chat --channel dm

• ceo Business units are building apps on their own.
• cio No-code. It's fast, but nobody reviews security.
• ceo Do we ban it?
• cio No. We give it structure. NESS supports these applications with clear rules.

→ SUGGESTION n.devarch.

$ chat --channel #operacoes

• coo We closed the month with 312 hours of overtime in IT.
• cfo On what?
• cio User creation, backups, reports. All manual.
• cfo And errors?
• cio Two backups failed because someone skipped a step.
• coo This needs to become an automated routine.
• cio NESS automates it, within playbooks we approve.

→ SUGGESTION n.autoops.

$ chat --channel dm

• rh A new employee waited three days for access.
• cio The request goes through five people.
• rh Can it be same-day?
• cio With automation, yes. I'll bring in NESS.

→ SUGGESTION n.autoops.

$ chat --channel #crise

• cio File servers encrypted. It started at 6 a.m.
• ceo Do we shut everything down?
• jurídico First, we need to preserve what happened. This could end up in court.
• cfo And tomorrow's payroll?
• cio I've already called NESS. They coordinate containment and recovery.
• jurídico And forense.io handles the evidence.

→ SUGGESTION n.cirt.

$ chat --channel #diretoria

• ceo If there's an incident tomorrow, who calls whom?
• cio Right now, we'd be improvising.
• jurídico And notifying the ANPD has a deadline.
• ceo I want this sorted out beforehand.
• cio NESS prepares the response plan and takes over coordination when we need it.

→ SUGGESTION n.cirt.

$ chat --channel #conselho

• conselheiro What is the company's technology risk today?
• ceo Every area shows me a different number.
• cio Inventory in one spreadsheet, tickets in another tool, alerts in a third.
• conselheiro So we don't know.
• ceo At the next meeting, I want a single view.

→ SUGGESTION ness.OS.

$ chat --channel dm

• cfo How many software licenses are we paying for?
• cio I'm not sure. They're under different contracts.
• cfo And how many are in use?
• cio We can find out by cross-checking inventory and usage in one place.

→ SUGGESTION ness.OS.